Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • We provide a sixty–minute response warranty for any support ticket or email that you send to our support staff. We will speedily answer all the standard enquiries and forward right away the issue to our server admins in case additional assistance is needed. If you take advantage of our Admin Services package, we will execute any of the included server management tasks at a time that has been discussed with you earlier.

  • Top quality support service

  • An Outstanding Client Care Service

  • We’ll be at your disposal 24/7 to respond to any queries that you may have with regard to our Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require assistance handling server administration tasks, you can have a glance at our Admin Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation services

  • Intuitive help center

  • An Intuitive Help Area

  • Our Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the actions that you can perform. Most of the educational articles also video versions which demonstrate all the operations that you can perform in a highly illustrative way. You will find the educational articles and the video tutorials in the top right corner of each Control Panel section.