24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting plans are round-the-clock, therefore you can forget about waiting for several days so as to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an email. If you currently have an account, you're able to open a support ticket on top of the other three ways of communication. You are able to choose the most suitable way to contact us depending on where you are or what kind of hardware you are using. We are able to assist you for more or less any hosting-related question that you have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, so regardless of what issue you have, you're able to get in touch with us and we will help you without delay. Our guaranteed reply time for any e-mail message or ticket that you open from your Hepsia web hosting Control Panel is just one hour; typically the response time rarely is more than 20 min. Furthermore, we have telephone support with several local numbers around the globe as well as a live chat, so you're able to get in touch with us and receive additional information about our solutions even if you don't have an account yet. We can assist you with any kind of question or a problem you may have - payment methods, plan specs, e-mail setup, web hosting account settings, etc. If you employ our services, you won't ever encounter an issue where you should wait for a couple of days to get an issue solved like you'll need to do with a lot of other companies.
24/7 Customer Support in VPS Hosting
If you get a virtual private server through our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States, the UK and Australia along with a live chat service. When you're an existing customer and you need help with some technical issue that requires more time to investigate or resolve, you will be able to open a ticket from your billing account or you will be able to send an e-mail and we'll take care of the issue and send you a reply within the hour. The answer time is warranted 24/7, which includes weekends and holidays, yet for the vast majority of problems it takes no more than 30 minutes to get support. The support service covers your VPS and all pre-installed software it includes, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
When you aquire a dedicated server from our company, you're able to get in touch with us anytime using various channels and the max time that you'll need to wait for an answer is up to one hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it's a holiday or a weekend and we will support you with anything related to the apps that are pre-installed on your server. To contact us about a technical matter, you can open a support ticket from the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you'd like to find out about our services before you order, you can use our live chat or you can call one of the local numbers that we have in different countries around the globe. In case you're looking for support for third-party software that you cannot set up or operate effectively, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.