Integrated Ticketing System in Shared Hosting
Our Linux shared packages come with an integrated support ticket system, which is included in our custom-created Hepsia Control Panel. In contrast to other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the very same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In case you have any pre-sales or technical questions or any problems, you can send a ticket with just several clicks without ever leaving your Control Panel. During the process, you may pick a category and our system will present you with a variety of help articles, which will provide you with additional info and which may help you resolve any given problem even before you actually submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, which implies that you won’t require an additional platform to contact our customer service staff – you can do that on the spot as soon as you encounter a complication. Submitting a new ticket takes several clicks and tracking down an older one is just as simple. With our intelligent search box, you can quickly track down any ticket that you’ve submitted in the past. You can open a ticket at any given moment as our support staff members are working 365 days a year and answer in less than 1 hour, even though it seldom takes this much to obtain a response. With the Hepsia Control Panel, you will have everything in a single location and you can just forget about having to go through 2 or more platforms to fix a simple issue.