A live chat is one of the ways of communication provided by some hosting companies as a part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This way of communication is faster in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell anything compared to a telephone call with a representative. In addition, when the trouble that you experience needs some time to be investigated and dealt with, you will be able to do something different at the same time instead of just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service completely free as long as you have world wide web accessibility even if your web hosting supplier is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a great number of problems can be resolved if you chat with a live person, we offer a live chat service for all of our potential and current clients. Our chat is online every day and our customer support representatives will help you with a wide range of questions and troubles. If you are not our customer yet, you can find out more about our shared hosting packages and the web hosting environment in general so as to be certain that your web sites will work effectively on our servers. If you already have an account and you have some questions or you encounter any troubles with any of our solutions, you'll be able to join us on the live chat and we will provide you with the required details or assist you to troubleshoot the issue. You will have to open a support ticket for certain problems that require longer time or the assistance of a sysadmin, but for the majority of standard troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with all our Linux semi-dedicated hosting, you will be able to get the replies for any questions you have or have various problems resolved in no time. The chat service is accessible each and every day, therefore you'll be able to talk to an agent even on holidays and weekends. If you are not sure which package would be better for your sites or if our outstanding cloud hosting platform matches some system requirements, you may join our live chat before buying anything. If you are an existing customer, you are able to get more details about account settings, billing issues along with various common technical problems you may have, for instance when you are unable to install an e-mail account in a client on your computer system. The live chat can save you considerable time regardless where you are or when you get in touch with us.