One-Hour Response Guarantee in Shared Hosting
Our guaranteed max response time for any customer support ticket that you post or any e-mail that you write is just sixty minutes, even if you contact us on weekends and public holidays. Whatever the nature of your problem or question might be, we will help you immediately and will supply you with the necessary info to rectify any problem with your websites. The actual reply time usually doesn’t exceed fifteen-twenty minutes, which suggests that you can forget about waiting for hours and hours on end to get a problem sorted out or even worse – waiting around one whole day only to obtain a response that more information is necessary while nothing is solved. We’ll give you assistance in a timely fashion purely because we know how invaluable time can be in the dynamic electronic realm. The one-hour reply time guarantee is valid for any technical or billing query that you might have relating to our Linux shared packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of how important it is to obtain swift assistance, we guarantee that you won’t ever have to wait for more than sixty minutes to get a reply to any ticket that you send through your semi-dedicated server Control Panel. Actually, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any enquiry regardless of what its nature is – billing, technical or general. Additionally, our client and technical support team will be at your service 24 hours a day, which is the reason why even in case you post a ticket during holidays, you’ll invariably receive an instant reply, which will contain the answer to a query, the solution to a predicament or the information necessary to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never need to spend an entire day hanging around awaiting a response like you would with other providers.