If you have ever had a shared hosting account in the past or you've dealt with any other kind of online service, you are probably aware from personal experience that for some things it is better to consult with a live person on the telephone instead of exchange tickets or e-mail messages. If you'd like to know more about a particular service before you order it or in case something small has to be done, for instance, it is really much easier and quicker to get it done in real time. When you have the option to get hold of representatives by phone, it's very likely that you are dealing with a real web hosting supplier, not a reseller. The level of support that you will get on the phone differs between different companies - from very general matters to expert tech support. Typically most providers offer pre-sales assistance and 1st level phone support, while more complex tech matters are managed via email or tickets.

Phone Support in Shared Hosting

Since we have live phone support 14 hours daily, you will be able to call us and talk to one of our customer support agents to get more info about all of the Linux shared packages that we provide and make sure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we have telephone numbers on 3 continents so you're able to call the one nearer to you - in the United States of America, the UK or Australia. If you're already a customer, you can call us about general and billing issues, and about some tech matters. In case the trouble is strictly technical or it can take longer time to investigate, you will have to use our ticketing system, which will enable both you and our tech support team to track the info provided by each side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we provide feature real-time phone support for fourteen hours every day. If you hesitate which plan will be suitable for your websites, you would like to find out more about a package's features or you need any other kind of information about our services, you will be able to call any of the local phone numbers that we have in the United States, the UK and Australia and our customer support representatives will assist you. If you already have an account, you can contact us about sales and general issues, although we are usually able to assist with a large number of tech issues as well. For entirely tech problems you should take advantage of our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the better option in case the problem needs additional time to be dealt with or it has to be escalated to our system administrators.